Job Description
OUR CLIENT
Our client, a prestigious international school, is seeking a dynamic and engaging Head of Community Engagement to join their Marketing Team. The successful candidate will be responsible for driving the retention of students and increasing advocacy of the school through exceptional community and customer experience. Reporting to the Managing Director of Operations, this role will be crucial in building trust, support, and open dialogue between the school and the community.
RESPONSIBILITIES
· Design and facilitate strategic plans to increase retention within the school through greater community engagement and reduce withdrawals.
· Build and maintain relationships with the Parent Teacher Association and country ambassadors to meet cultural and community needs.
· Manage the Community Engagement Team, providing operational and strategic oversight, people management, and mentorship.
· Supporting the management in large-scale school events and overseeing the smooth organisation and execution of these events.
· Process all withdrawals and manage leavers' feedback and reasons for departure, including follow-ups with on-island leavers.
IDEAL TALENT
QUALIFICATIONS
· 3 to 5 years of work experience in leadership in a customer service role.
· Bachelor’s degree.
· Experience in an educational industry, servicing a multi-national clientele is an advantage.
DAY-TO-DAY
The successful candidate will work closely with the Parent Teacher Association, manage the Community Engagement Team, oversee the smooth organisation and execution of school events and support the management in large-scale school events.
BENEFITS
· Competitive salary
· Medical insurance
· 21 working days annual leave
· 60 days hospitalisation leave including 14 days sick leave
If you are passionate about driving community engagement and customer experience and possess powerful data analytics skills, we would love to hear from you.
Please apply now to join the education sector and make a difference in the lives of their students and their families.
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