Job Description
OUR CLIENT
Our client is a successful Biotech startup expanding in APAC and currently looking for a FAS (Field Application Specialist). This role involves collaborating closely with the regional Business Development Manager (BDM) to ensure the technical closure of sales and overseeing the successful installation and training for purchased instruments. Be prepared to travel extensively (60-70% of your time) as most demo and workshop are done on client premises (Academic and Industrial).
RESPONSIBILITIES
The FAS will be instrumental in demonstrating the capabilities of our technology to potential customers, planning and executing instrument demonstrations, and providing application support throughout the sales process. Additionally, the FAS will actively participate in workshops, trade shows, and conferences and is a crucial member of our client expansion team.
- Plan and prepare customer demonstrations with the regional BDM, our Channel Partners and our customers.
- Provide expert technical consultancy on mass photometry and Refeyn's instrumentation.
- Drive product usage and support sales through technical presentations, product demonstrations, and customer sample analysis.
- Collaborate with various departments to address customer queries and issues, ensuring high satisfaction.
- Filter and manage demonstration requests in partnership with Channel Partners or customers directly, including administrative tasks for successful demonstration completion.
- Contribute to customer feedback, report on competitors, and assist in product and service improvement initiatives.
- Handle customer application queries, offering timely and effective solutions and alternatives.
- Conduct installation and training once the instrument is purchased.
- Support regional marketing initiatives at conferences, seminars, and customer workshops.
- Assist in creating and reviewing technical literature and training resources.
- Document customer interactions in CRM (Salesforce), and communicate effectively with customers and team members.
- Occasionally support the Service & Support team with instrument servicing.
- Travel within the region and to the HQ in the UK as needed (60% or more).
IDEAL TALENT
The Incumbent is expected to have a range of competencies and experience to transform analytical workflows using the power of light:
- Master's or PhD in Biochemistry, Molecular Biology, Biophysics, or related scientific fields.
- Hands-on experience with various bioanalytical techniques.
- Strong analytical, problem-solving, and presentation skills.
- Experience in a customer-facing role with a service-minded focus.
- Proven ability to work independently and efficiently across different disciplines.
- Regular travel readiness (60% or more).
- Fluency in English; additional Asian language proficiency is advantageous.
- Experience communicating with diverse audiences and cross-functional teams.
If you have the skills and experience we are looking for, please submit your resume and cover letter to us. We look forward to hearing from you!
WeLinkTalent | Executive Recruitment
THE RIGHT TALENT. THE RIGHT OPPORTUNITY.
• Who are we?
WeLinkTalent is a boutique human capital consultancy firm specialising in the senior-level executive search covering Singapore and Asean. We link skills, personality and potential to the right company to create value and synergies that benefit both parties.
• Why us?
We are a unique name for recruitment, and we provide the "Best in League" Talent from our well-established network. We have a very competitive and transparent system. We engage with you and design a personalised recruitment strategy.
We thank you for your interest in this position and regret that only short-listed candidates will be notified.
Please follow WeLinkTalent on LinkedIn to access all our vacancies.
WeLinkTalent Pte Ltd | Executive Recruitment | EA Licence № 16S8272
White Emmanuel Alexander | Registration № R1324688
WeLinkTalent is DPTM (Data Protection TradeMark) certified!
WeLinkTalent will treat your