Job Description

Our Client

Our client is a globally renowned luxury brand with a legacy spanning over 170 years. Known for their exquisite craftsmanship and innovation, they are a leader in high jewelry, prestigious watches, and luxury accessories. They are committed to redefining the future of luxury by blending tradition with avant-garde design, sustainability, and creativity. Joining this organization means becoming part of a rich heritage while shaping the next chapter of luxury retail.

Job Responsibilities

As the Omni-Channel Strategy Lead, you will play a pivotal role in driving the convergence of online and offline retail experiences across the SEAO region. This role demands a strategic thinker with an entrepreneurial mindset who can seamlessly integrate various touchpoints to deliver an elevated and personalized client journey.

Your responsibilities will include:

• Omni-Channel Strategy & Execution: Develop and implement a comprehensive roadmap to align with business objectives and market opportunities. Identify growth levers and refine initiatives to enhance the client journey.
• Client Journey & Experience: Foster a client-first mindset by activating clienteling programs and translating client insights into actionable improvements.
• Retail Integration & Collaboration: Partner with retail teams to align strategies, design tools, and promote knowledge sharing to enhance in-store and online experiences.
• E-Commerce Ownership & Optimization: Oversee platform performance, drive online sales growth, and implement strategies to improve conversion rates, average order value, and customer lifetime value.
• Budget Management: Plan and manage budgets effectively, ensuring resources are allocated to achieve strategic objectives.
• Team Management & Leadership: Lead and mentor a lean team, fostering a collaborative culture and supporting professional development.

Ideal Talent

We are seeking an innovator with an entrepreneurial spirit who thrives in a dynamic, fast-paced environment. The ideal candidate will possess:

• A Bachelor’s degree in Business Administration, Marketing, or a related field (MBA is a plus).
• At least 10 years of experience in luxury retail or omni-channel environments, with 3+ years in team leadership.
• Proven success in executing omni-channel strategies that drive sales growth and enhance client experiences.
• Strong commercial acumen, analytical skills, and the ability to translate data into actionable insights.
• Expertise in luxury retail operations, including clienteling, CRM, and retail technology.
• Exceptional project management skills and experience managing complex stakeholders in a matrix organization.
• Proficiency in e-commerce platforms, CRM systems, and other relevant technologies.
• Attitude: Humble, subtle, and able to manage expectations and stakeholders effectively.

Day-to-Day

On a daily basis, you will:

• Collaborate with cross-functional teams to align online and offline strategies.
• Analyze data to identify opportunities for growth and refine ongoing initiatives.
• Lead your team in executing omni-channel programs and campaigns.
• Engage with retail teams to ensure seamless integration of client experiences.
• Monitor e-commerce platform performance and oversee seasonal rollouts.
• Provide mentorship and structured feedback to your team, fostering a culture of innovation and excellence.

Benefits

• Opportunity to work with a globally recognized luxury brand.
• A dynamic and innovative work environment that values creativity and entrepreneurial thinking.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.
• The chance to shape the future of luxury retail and contribute to a rich legacy.

If you are a visionary leader with a passion for luxury retail and a drive to innovate, we invite you to apply and become part of this extraordinary journey.

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