Job Description
Retail Operations Manager
Our Client
Our client is a dynamic and forward-thinking organisation within the retail industry, renowned for its premium brand positioning and commitment to delivering exceptional customer experiences. They are seeking a passionate and results-driven Retail Operations Manager to lead and optimise their retail operations in Malaysia.
Job Responsibilities
As the Retail Operations Manager, you will be responsible for:
- Driving retail sales performance by setting and achieving sales targets across all points of sale (POS).
- Analysing sales results, retail KPIs, and competitor activities to identify opportunities and implement action plans.
- Collaborating with cross-functional teams to ensure timely support for all retail outlets.
- Maintaining optimal stock levels and ensuring timely replenishment in collaboration with the merchandising team.
- Upholding the premium brand image through visual merchandising, staff grooming, and operational excellence.
- Managing relationships with landlords and business partners to ensure smooth operations and explore expansion opportunities.
- Leading and developing a high-performing sales team through coaching, training, and performance evaluations.
- Ensuring compliance with operational standards and policies across all retail outlets.
Ideal Talent
The ideal candidate will possess:
- A Bachelor’s degree in any field, with strong business acumen and proficiency in retail mathematics.
- 4 to 6 years of experience as a Retail Operations Manager, preferably within a premium retail environment.
- Proven experience in landlord relations and coordinating department store promotions.
- Exceptional coaching, team-building, and people management skills.
- A results-driven, energetic, and proactive mindset with a strong sense of urgency.
- Proficiency in Microsoft Office and excellent communication skills in English (knowledge of a local language is an advantage).
- A passion for people development and the ability to drive sales performance.
Day-to-day
- Conduct weekly business reviews and share market insights with actionable plans to maximise sales and profitability.
- Oversee daily store operations, ensuring compliance with company standards and policies.
- Optimise staff rosters to ensure efficient floor coverage and cost management.
- Address customer complaints and oversee after-sales service to ensure customer satisfaction.
- Partner with the Training Manager to deliver regular product and skills training sessions.
- Monitor and evaluate staff performance, conducting appraisals and implementing incentive programmes to drive motivation and results.
- Act as a brand ambassador, representing the company both internally and externally.
Benefits
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and development within a premium retail brand.
- A dynamic and supportive work environment that values innovation and collaboration.
- The chance to lead and inspire a talented team in a fast-paced, customer-focused industry.
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