Job title: Senior Operations & Maintenance Manager
Job type: Permanent
Emp type: Full-time
Industry: Logistics and Supply Chain
Location: Central SG
Job published: 21/02/2023
Job ID: 30336

Job Description


A market leading Logistics Process Automation company, with an extensive global network of clients and partners. Their aim is to future-proof the logistics sector, by providing a host of technology solutions and services, along with accompanying hardware. 


As the Senior Ops & Maintenance Manager, you will be leading the local service team and be ultimately responsible for the execution of the service contracts. Acting as the local ambassador of the company, you will be responsible for the day-to-day Operation and Maintenance, Customer Satisfaction, Contract Management, Continuous Improvement, People, Reporting and Finance. You will also be the Contact person towards the customer for all operational and technical issues


  • Customers service contract  
  • Manage SLA’s as per contract and agreed with customers
  • Report KPI’s to ensure efficiencies within the team
  • Establish and drive local Value Office team
  • Continuous improvement initiatives planned and undertaken
  • Change Management (mind set of teams, new processes, upskilling)
  • Personal Management  
  • HSE
  • Final responsibility for performance of maintenance and operations on specific site
  • Working with Service Account Managers or region to identify possible opportunities

Your list of key activities will include

  • Set-up and management responsibility for a site based service organization; staff, operations, quality, finance/P&L
  • Manage and improve customer relations
  • Risk & Opportunity Management
  • Budget Management, cost control, warranty issues, focus on accounts receivables
  • HSE responsibility
  • Identify sales opportunities at existing customers
  • Continues communication with head office in the Netherlands and global O&M colleagues
  • Subcontract Management
  • Coordination during significant incidents
  • Reporting responsibilities, internal and external
  • Escalation management
  • Control and improve operations and maintenance methods


  • Educational degree, Bachelor/Master in Engineering (Technical, Electrical/Mechanical)
    >5 years of Team lead/Management experience
    Background in automated handling systems, the capital goods industry and/or system integration business
    Entrepreneur, people manager and good communicator, who can develop long term business relationships and/or networks
    Natural leader (combination of people & technical skills) and a strong personality
    Good influencing skills
    Used to work with 3rd party service providers as sub-contractors 
    Knowledge of service contracts is an advantage


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